SecondFirst Warranty

12 months. Every device.

Every device sold by SecondFirst comes with a 12-month SecondFirst warranty as standard — no hidden conditions, no extra cost. It is our own guarantee and comes on top of the rights the law already gives you.

Our own 12-month warranty — on top of your statutory rights, never instead of them.

Included with every purchase

What's covered

Hardware defects

Any fault with internal components — battery, screen, logic board — that arises under normal use.

Battery health

Battery condition is checked during inspection. Warranty applies to abnormal battery faults, not normal wear from daily use.

Functionality

All ports, buttons, speakers, cameras and sensors are covered for the full 12-month period.

Making a claim

Straightforward from start to finish

No lengthy forms or call centres. Send us a message and we'll handle the rest — usually within 48 hours.

Contact support
01
Contact us

Email support@secondfirst.tech with your order number and a brief description of the issue.

02
We assess

Our team reviews your case within 48 hours and confirms whether it falls under warranty.

03
Send your device

We'll provide return instructions and, where covered by warranty, a prepaid return label.

04
Repair or replace

We repair or replace the device and return it to you — typically within 5 working days.

Exclusions

What's not covered

  • Physical damage caused after delivery, including cracked screens or dents
  • Water or liquid damage not present at time of sale
  • Damage resulting from unauthorised repairs or modifications
  • Normal cosmetic wear consistent with the graded condition
  • Loss or theft of the device

These exclusions apply to the SecondFirst commercial warranty only. They do not limit your statutory rights as a consumer.

Your statutory rights

The legal guarantee

The consumer has a legal guarantee of conformity from the seller.

  • What you can expect

    Under EU and Dutch law every device must match its description and work as you may reasonably expect.

  • What you're entitled to

    If it does not, you are entitled to free repair or replacement, or to a price reduction or a refund.

  • How long it lasts

    Dutch law sets no fixed end date for this right — how long it lasts depends on what you may reasonably expect from the device.

  • Burden of proof

    For the first 12 months after delivery the seller must prove that the fault was not already present.

The SecondFirst warranty is a commercial guarantee on top of this right and never limits it.